This camera is NOT water-proof. Sheath MUST BE USED on it and you can not WIPE it with any liquid.Otherwise, it will get BLURRY or BURNT which is NOT covered by warranty. If this happens, send us email to firstname.lastname@example.org for repair.
If you need help, call us at 1-800-257-6158 during Monday to Friday: 8AM to 5PM Eastern Time
You MUST finish bellow 3 Steps to have your camera functioning correctly. Please use Google Chrome browser.
Step 1. Click button to install DARYOU Twain driver
Attention: When you do Step 2, you NEED to send email to WITH your Camera Order ID or Receipt and Registration ID to get your license. DON'T call us. We DON'T issue license over the phone
What is Order ID or Order Number? If you ordered from Amazon, log in Amazon to find Order ID.Otherwise, attach your receipt on email
Step 2. Click button to activate the Twain driver license
Step 3. To use this TWAIN driver, click bellow button to see the instruction for your dental imaging software
If your dental software name is not shown above and need Twain driver, follow bellow generic instruction to use
1) Select source
In your dental software, select "DY50 TWAIN32 1.0 (32-32)" in the Sources as bellow
2)Activate the driver
When you acquire the camera, you will see a Registration ID on your screen similar to bellow.
Then send email to with bellow information
1)Camera or this driver's order number
2)Registration ID shown on screen
3)Name of your dental software,such as VixWin
4)Your name and phone number
We will send your license key in 1 to 12 hours during our business hours.If you don't receive an email from us,check you Junk or Spam mails.You copy and paste the license key in the License key box,click OK to finish the activation
Our business hours:
Monday to Friday: 8AM to 5PM Eastern Time
If you have any questions, send email to or call us at 1-800-257-6158 for technical support
If you need more licenses, Click Here to buy
1. I can multiple pictures and see they are put on the right panel.But when I click "Done" button, only one picture are saved in patient chart
A: Your dental software doesn't support multiple pictures. Click the "Single Capture" box to use this driver's single mode
2. I can only take one picture each time
A. Make sure "Single Capture" box is UNCHECKED
Transfer a license from OLD computer to NEW computer
On NEW computer
1.Click to install DARYOU Twain driver
2.Click You will see your NEW Registration ID. Copy this ID. It will be used on OLD computer
On OLD computer,Click to download and run it.
Put the Registration ID which you copied from NEW computer to "Registration ID" box, Click "Transfer Out". You will see your NEW license key. Then copy and put the NEW license key in NEW computer's License key box. click OK to activate on NEW computer.